IMPORTANT INFORMATION

BEDROOM ACCESS

Guests will need to use a staircase to reach the Den.

Unfortunately, The Den is not suitable for people who use wheelchairs or have severe mobility issues.

We will do our best to help any guest who needs assistance with luggage.


CANCELLATION POLICY AND CHARGES

We accept all major credit and debit cards and full payment is required prior to arrival.

Guests can cancel until 7 days before check-in.

If the booking is cancelled within 7 days of arrival, or in the case of a no-show, the full amount will be charged to your card.


ARRIVAL AND DEPARTURE TIMES

Check-in is strictly between 4 and 7pm, arrivals earlier or after 7pm are by prior arrangement only.

The Den must be vacated by 11am


LOCATION AND PARKING

Head out of Bristol on the A370. In the village of Backwell turn left opposite The George pub.

Continue up Backwell Hill Road for a short distance.  The entrance to the property is just after the second 30 mile an hour sign on the right.

Look our for a white sign that says "Private Road to Backwell Down"

Turn right onto this drive and continue to the large house at the top.

There is plenty of free parking directly outside to use for the duration of your stay.


ADDITIONAL INFORMATION

If you need any additional information or have any special requests we will happily help and answer queries on

07803 120145 or email liz@backwelldown.co.uk